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90% of CX talk is exactly that – it’s just talk.
We learnt that the hard way. So, you shouldn’t waste your time on it.

Let’s focus on the crucial 10%.
The part that delivers results.

A tribe of senior customer experience practitioners with CX leadership experience in some of the world’s most successful brands. That’s us.
We created TribeCX to share what we know with the wider CX community.

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TribeCX CX Learning Community is unique in that it offers not only a learning platform for CX practitioners but a community of like-minded experts, all in one place.

24/7 bitesize learning
Exclusive online events
Access to 150+ CX experts
Ask questions and share insights with CX leaders
Earn City & Guilds CX accreditation
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CX Masterclass

An industry-first accredited online training course for CX practitioners.

Designed to enable you to solve your most pressing CX challenges.
Find out more Book now

TribeCX, first in Customer Experience to gain City and Guilds ‘Assured’ status

Customer Experience practitioners can now sign up for globally recognised programmes from TribeCX.

Find out more CX Masterclass
'Taking the course is a commitment to improve and put into practice theoretical knowledge of CX. Thanks to the course, the material offered, and the coaching sessions, progress can be made that would otherwise not be feasible.'
Elsevier – Academic Publishing,
'I found the course very engaging and helped change my mindset on CX. The coaching sessions were by far the most valuable part and Jack was able to really drive the information home.'
Elsevier – Academic Publishing,
'The one-to-one coaching has been first class. It's a great opportunity to learn more about CX and how to carry out a project based on CX. I'd recommend spreading it to as many people as practical.'
Elsevier – Academic Publishing,
'Loved every minute of it. It was interactive and extremely informative. I can definitely see myself using this learning in my role.’ 
CX Transformation & Service Excellence ,
‘The course content is very appropriate and useful. This is a fantastic tool. For the first time, I visualized the point of logistics differently. Thank you very much.’ 
CX Network Graduate,
‘You gave me the tools to implement, and I have a better view of how to make a change in my company so we can give better services to our clients.'
CX Network Graduate,
‘Collaboration with cross-functional teams and experts has meant that I learned more about the business, their role, and how we can better serve our customers.' 
Elsevier – Academic Publishing,
'CX Learning teaches you how to take an abstract idea and think it’s going to help CX, put the structure around it, and then prove it.'
Geert-Jaap – Revenue of US20m within 5 years,
‘Practical learning, easy to apply concepts and frameworks. I have learned so much from the course, and the pace was just right.' 
CX Network,
‘Practical tools to apply in day-to-day work. Was an insightful and fun way to understand user / customer journeys to solve problems.’
CX Transformation & Service Excellence ,
'It has been brilliant. The whole format is really engaging and I love the feeling of support from the rest of the group as we all go on this journey together.'
Elsevier – Academic Publishing,
‘I’ve been in a lot of training in CX, but have never seen it so practical and so useful in how you translate it for my industry’ 
Roche – CX Masterclass , Andre Grandt
"We’re doing a lot of things that are right.  And this is one of them.  Making incremental gains and changing our culture."
Global shipping company, President Marketing
"The TribeCX team are highly practical and clearly very experienced themselves. They have a unique ability to keep us true to our CX strategic intent (north star) and in the next breath say “this is what you need to do at this operational touch..."
Chad Raube, CEO InfoPro WI USA
"The TribeCX team are persistent and consistent in their coaching (I knew they’d be calling me and this helped keep me on plan) they were always there for me, even after the formal contract ended. They’re always available.  I’ve always found them practical and..."
Kate McLennan, CX Director Ladbrokes Coral (former)
"We’ve worked with TribeCX for a couple of years, they’ve been great, coaching both our executive leadership team on CX and our CX team on building a CX plan and how to deploy it."
Chris Jones, Former CEO, City & Guilds
"TribeCX have been invaluable as CX coaches to our exec leadership team and then following up with 1:1 coaching with CX leadership in our organization."
Chad Raube, CEO InfoPro WI USA
"This was one of the most collaborative and engaging workshops I have attended virtually. Really well done!"
CX Director, Publishing Company
"Our work with TribeCX meant we’d built customer experience capabilities and customer loyalty that provided unique support to the business during the US / Turkey currency crises. We might not have survived if these had not been in place."
Gaming company, CFO
"TribeCX has been a resilient and persistent partner in our CX transformation. They’ve taken time to understand us, worked at our pace and at the same time effectively challenged the CX team."
Sports betting & gambling company, Director of CX & Engagement
"The TribeCX coaching style is very pragmatic, and also detailed. They’ve brought in expert colleagues as we needed it and also stayed consistent the same coach throughout effectively working at all levels."
Large charity institution, Director Service Operations
"Their highly practical coaching by senior practitioners has been invaluable."
Sports betting & gambling company, Director of CX & Engagement
"As a Senior Leader at a large charity they’ve been especially helpful, CX isn’t something I’m particularly familiar with but TribeCX has challenged me and equipped me to effectively engage my senior colleagues on driving CX."
Large charity institution, Director Service Operations
"As a best in breed global vocational training company, TribeCX's experienced team helped us build a CX roadmap and advised us on how we maximise the value we build with our customers and now central to our delivery."
Skills development leader, CEO
"Our deliberately designed experiences supported a 10% margin premium over the rest of the sector"
Transportation services, CFO
More testimonials

We’re CX practitioners.
We’ve either been in, or are still in, your shoes.

You’re responsible for ROI from customer experience and you need to do more with less. You have a team with mixed levels of CX experience and are keen to make the most of what you already have.  On top of that, you have a deadline to prove that CX delivers results.  Sound familiar?

This is where TribeCX comes in.

As CX practitioners, we’ve been in your shoes and know what it takes to get results from CX. You’ll be equipped to build your internal CX muscle with digital tools and an approach to drive CX change, supported by an experienced TribeCX coach.

What’s the TribeCX Experience Playbook?

It’s everything your company needs to get results from CX because it drives organisation-wide change. First, by giving people the knowledge and skills to perform their role. Then, by motivating them to adopt the right behaviours.

WHAT WE OFFER

CX Europe Virtual Reunion

Published on: Nov 10, 2023 Event Date: 05/12/2023 Join us for a CX leader breakfast to discuss how to drive € from CX!

CX Leaders Breakfast – London

Published on: Oct 05, 2023 Event Date: 14/11/2023 Join us for a CX leader breakfast to discuss how to drive £ from CX!

CX Europe Virtual Reunion

Published on: Nov 10, 2023 Event Date: 05/12/2023 How to develop new digital capabilities, including AI and machine learning, whilst continuing to deliver a consistent customer experience across..."