90% of CX talk is exactly that – it’s just talk.
We learnt that the hard way. So, you shouldn’t waste your time on it.

Let’s focus on the crucial 10%.
The part that delivers results.

A tribe of senior customer experience practitioners with CX leadership experience in some of the world’s most successful brands. That’s us.
We created TribeCX to share what we know with the wider CX community.

TribeCX CX Learning Community is unique in that it offers not only a learning platform for CX practitioners but a community of like-minded experts, all in one place.

24/7 bitesize learning
Exclusive online events
Access to 200+ CX experts
Ask questions and share insights with CX leaders
Earn City & Guilds CX accreditation

CX Masterclass

An industry-first accredited online training course for CX practitioners.

Designed to enable you to solve your most pressing CX challenges.

TribeCX, first in Customer Experience to gain City and Guilds ‘Assured’ status

Customer Experience practitioners can now sign up for globally recognised programmes from TribeCX.

'Taking the course is a commitment to improve and put into practice theoretical knowledge of CX. Thanks to the course, the material offered, and the coaching sessions, progress can be made that would otherwise not be feasible.'
Elsevier – Academic Publishing,
'I found the course very engaging and helped change my mindset on CX. The coaching sessions were by far the most valuable part and Jack was able to really drive the information home.'
Elsevier – Academic Publishing,
'The one-to-one coaching has been first class. It's a great opportunity to learn more about CX and how to carry out a project based on CX. I'd recommend spreading it to as many people as practical.'
Elsevier – Academic Publishing,
'Loved every minute of it. It was interactive and extremely informative. I can definitely see myself using this learning in my role.’ 
CX Transformation & Service Excellence ,
‘The course content is very appropriate and useful. This is a fantastic tool. For the first time, I visualized the point of logistics differently. Thank you very much.’ 
CX Network Graduate,
‘You gave me the tools to implement, and I have a better view of how to make a change in my company so we can give better services to our clients.'
CX Network Graduate,
‘Collaboration with cross-functional teams and experts has meant that I learned more about the business, their role, and how we can better serve our customers.' 
Elsevier – Academic Publishing,
'CX Learning teaches you how to take an abstract idea and think it’s going to help CX, put the structure around it, and then prove it.'
Geert-Jaap – Revenue of US20m within 5 years,
‘Practical learning, easy to apply concepts and frameworks. I have learned so much from the course, and the pace was just right.' 
CX Network,
‘Practical tools to apply in day-to-day work. Was an insightful and fun way to understand user / customer journeys to solve problems.’
CX Transformation & Service Excellence ,
'It has been brilliant. The whole format is really engaging and I love the feeling of support from the rest of the group as we all go on this journey together.'
Elsevier – Academic Publishing,
‘I’ve been in a lot of training in CX, but have never seen it so practical and so useful in how you translate it for my industry’ 
Roche – CX Masterclass , Andre Grandt
"We’re doing a lot of things that are right.  And this is one of them.  Making incremental gains and changing our culture."
Global shipping company, President Marketing
"The TribeCX team are highly practical and clearly very experienced themselves. They have a unique ability to keep us true to our CX strategic intent (north star) and in the next breath say “this is what you need to do at this operational touch..."
Chad Raube, CEO InfoPro WI USA
"The TribeCX team are persistent and consistent in their coaching (I knew they’d be calling me and this helped keep me on plan) they were always there for me, even after the formal contract ended. They’re always available.  I’ve always found them practical and..."
Kate McLennan, CX Director Ladbrokes Coral (former)
"We’ve worked with TribeCX for a couple of years, they’ve been great, coaching both our executive leadership team on CX and our CX team on building a CX plan and how to deploy it."
Chris Jones, Former CEO, City & Guilds
"TribeCX have been invaluable as CX coaches to our exec leadership team and then following up with 1:1 coaching with CX leadership in our organization."
Chad Raube, CEO InfoPro WI USA
"This was one of the most collaborative and engaging workshops I have attended virtually. Really well done!"
CX Director, Publishing Company
"Our work with TribeCX meant we’d built customer experience capabilities and customer loyalty that provided unique support to the business during the US / Turkey currency crises. We might not have survived if these had not been in place."
Gaming company, CFO
"TribeCX has been a resilient and persistent partner in our CX transformation. They’ve taken time to understand us, worked at our pace and at the same time effectively challenged the CX team."
Sports betting & gambling company, Director of CX & Engagement
"The TribeCX coaching style is very pragmatic, and also detailed. They’ve brought in expert colleagues as we needed it and also stayed consistent the same coach throughout effectively working at all levels."
Large charity institution, Director Service Operations
"Their highly practical coaching by senior practitioners has been invaluable."
Sports betting & gambling company, Director of CX & Engagement
"As a Senior Leader at a large charity they’ve been especially helpful, CX isn’t something I’m particularly familiar with but TribeCX has challenged me and equipped me to effectively engage my senior colleagues on driving CX."
Large charity institution, Director Service Operations
"As a best in breed global vocational training company, TribeCX's experienced team helped us build a CX roadmap and advised us on how we maximise the value we build with our customers and now central to our delivery."
Skills development leader, CEO
"Our deliberately designed experiences supported a 10% margin premium over the rest of the sector"
Transportation services, CFO

We’re CX practitioners.
We’ve either been in, or are still in, your shoes.

Are you struggling to see real value from customer experience? Are you stuck on where to start and where to prioritise to see the biggest ROI? Are you under pressure to deliver CX results, and quickly?

This is where TribeCX comes in.

We are CX professionals; we’ve been in your shoes and know what it takes to get results from CX. We’ll support you in building your CX muscle with CX coaching and the tools and templates you need to drive real CX change within your business.

We help businesses to:

Build a North Star – your guiding light to CX

Produce Customer Journey Maps – to highlight improvement areas of the customer experience

Identify Personas – identify and understand your customers

Redesign a touchpoint – you know your problem areas and pain points, but now what? We support you in redesigning this to your customers emotional and rational needs

Get sponsors on board – we’ll help you in gaining exec alignment and backing to drive transformation in your key areas

Training for your CX teams – with our CX Masterclass and CX Learning Community, your CX team will learn and develop their skills and experience as a practitioner. We also offer CX clinics to build 1-1 development for your CX team.

 

Our experienced TribeCX coaches will support you to drive CX change in your business, giving you industry examples, what good looks like, the tools and templates, and support you in building CX advocacy in your business.

What’s the TribeCX Experience Playbook?

It’s everything your company needs to get results from CX because it drives organisation-wide change. First, by giving people the knowledge and skills to perform their role. Then, by motivating them to adopt the right behaviours.

5 steps to gain a holistic view on customer insights 

Published on: Jul 09, 2024 Large organisations often face a challenge: valuable customer insights are scattered across various departments, hindering a complete understanding of their..."