CX Roadmap

Create or re-create your CX priorities

A roadmap is a great way to view your priorities. Here you work out what to do now, what to do next and what you can do later to deliver the CX Strategy. A practical toolkit which shows how to  engage your organisation to plan and commit to the key activities that will change the experience delivered to customers. It also shows how you engage and energise others in your organisation to participate and own their parts of the roadmap.

This toolkit builds skills in your organisation to:

  • create a basic roadmap to identify “do now, do next, do later” priorities
  • engage others in the organisation to confirm and own the plan
  • ensure CX is the starting point of all planned change
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The Toolkits

How-to practical tools from journey maps to metrics.