CX Governance

Building pace, focus and control of CX programmes

CX Governance aligns resources and priorities behind a common CX goal. Without Governance CX remains a group of good intentions. This toolkit shows you how to build a common CX Governance framework and approach to CX Governance. This keeps your CX plan on track and be embraced by colleagues.

This toolkit builds skills in your organisation to:

  • create a common CX Governance framework and approach
  • identify and share good practice and engage the wider organisation
  • maintain effective CX governance to persistently and consistently align all efforts
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The Toolkits

How-to practical tools from journey maps to metrics.