Building pace, focus and control of CX programmes
CX Governance aligns resources and priorities behind a common CX goal. Without Governance CX remains a group of good intentions. This toolkit shows you how to build a common CX Governance framework and approach to CX Governance. This keeps your CX plan on track and be embraced by colleagues.
This toolkit builds skills in your organisation to:
- create a common CX Governance framework and approach
- identify and share good practice and engage the wider organisation
- maintain effective CX governance to persistently and consistently align all efforts