Getting on board with digital experiences
Ignoring digital integration with CX is not an option. This highly practical toolkit gives you the ‘how’ to integrate your digital channels with the other channels to drive performance and engagement through your digital CX activities.
This toolkit builds skills in your organisation to:
- establish a common framework for delivering great digital engagement at the transaction level
- understand and master the art of on-boarding new digital customers
- build an operating model to measure and manage your digital customer experience eco-system