Know where you are in your CX journey
Create a baseline of the existing CX capabilities in your business. Then use this information to drive change and monitor the pace. This is the toolkit that shows you how to identify best in class benchmarks, then set targets, action plans and progress reporting against these, ultimately setting goals comparable with world class organisations.
This toolkit builds skills in your organisation to:
- look at things from an external perspective to set and achieve CX performance goals
- capture best practices for achieving continuous improvement
- set priorities to meet business goals