CX 101 Days


What to do, how and when?

New to CX or new in your CX role? Drive your CX programme with confidence. Build a plan for your first 101 days that fast tracks your CX activities. A practical toolkit that reduces risk because you know what you are doing and how to do it.

This toolkit builds skills in your organisation to:

  • establish the critical key stakeholder relationships you’ll need to be successful
  • gets you familiar with your customers, your front line associates, and the operational metrics that matter
  • create the future state CX vision by collaborating with your key CX stakeholders to define your near term and long term roadmaps.


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Free assessment

What is your CX capability score? Takes minutes, instant results.

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The Toolkits

How-to practical tools from journey maps to metrics.