What to do, how and when?
New to CX or new in your CX role? Drive your CX programme with confidence. Build a plan for your first 101 days that fast tracks your CX activities. A practical toolkit that reduces risk because you know what you are doing and how to do it.
This toolkit builds skills in your organisation to:
- establish the critical key stakeholder relationships you’ll need to be successful
- gets you familiar with your customers, your front line associates, and the operational metrics that matter
- create the future state CX vision by collaborating with your key CX stakeholders to define your near term and long term roadmaps.