What We Offer

Being part of the Tribe means you are not alone.  

We’re a CX community of likeminded people.  And being a practitioner led community, you’ll be the one who shapes the things we do.

Customer experience is an essential skill everyone in your organisation needs. But before you can create customer interactions that really matter, customer experience needs to be at the heart of everyone’s job description. We can help you put it there.

 

 

 

 

Where are you right now?

Our model explores four areas: vision, design, culture and learning. When you want to wow your customers, you need to look at all four – you can't do one without the other.

What this really means

By looking at each area separately, you can work out where you need to focus your energies. Our toolkits, examples and references will help make sure each area is up to scratch and working together.

For example, if design is where you need to focus, we can help you define four to five design principles that will work across all your channels. If learning is letting the side down, we can help you create customer measurement activities that generate genuine insights.

Ready to get started?  Take our free TribeCX Assess to begin your journey.

How we work

Subscribe

You buy our products as a subscription. This means you choose your product and pay monthly. Or save by paying for a 12-month subscription. Subscriptions to TribeCX Go, Jump and Drive gives you access to all toolkits.  And when we add more, you get them as well within your existing subscription. When you subscribe to TribeCX Base you will get access to 2 toolkits. And you choose which toolkits you want.

Your TribeCX Hub

When we receive your order, we’ll activate your account and send access details to your TribeCX Hub.  This is the place where your account information and TribeCX toolkits and tools are stored. It is your TribeCX workspace.

Being part of our Community

Being a practitioner led community, you’ll be the one who shapes the things we do.  Our community is the heartbeat  of TribeCX.  It is a place where you’ll collaborate with our Tribal Elders (those who have tried and tested CX best practice).  You can share your own experiences or connect with someone like you to see how they are doing things.  

Connect with Tribal Elders

A Tribal Elder is a respected CX professional with a proven record of driving customer centred change in their organisation.  They have road tested our products.  And now you can road test our Tribal Elders. With your subscription you can listen or ask questions (depending on which product you signed up to) in the monthly webinars with our Tribal Elders.

Which product  works best for you?

 

 

 

TribeCX Base

If you want to do things yourself and have a specific CX subject in mind, TribeCX Base is for you.

In this pack you can:

  • access 2 toolkits of your choice and other cool stuff like podcasts from CX experts.
  • see how others handle CX by joining our Tribe community.  Here you can swap stories and see the latest thinking and trends from others who are passionate about CX.

With TribeCX Base we leave you alone to get on with things at your own pace.  But.  Don’t worry. We’re here to guide you through your CX journey if you need us. Add on TribeCX Boost. 

TribeCX Go

We get it. You want to manage your own journey, but want to make sure you are on the right track at the beginning. TribeCX Go gives you access to all toolkits and other practical stuff like TribeCX Align. See how others handle CX by joining our Tribe community.  Here you can swap stories and see the latest thinking and trends from others passionate about CX. We leave you alone to manage your own journey at your own pace.  Don’t worry, we’re here to guide you through your CX journey if you need us.  Add on TribeCX Boost.

TribeCX Jump

So, you want a more interactive experience with us? TribeCX Jump gives you all the bells and whistles that TribeCX Go provides. With more.

We’ve packed in extra stuff to help you along your journey.  And help you with your CX capabilities:

  • Like a 1-hour coaching session with our CX expert guide when you first access your TribeCX Hub.
  • Plus, you can listen in on our monthly Tribal Elder calls where you will pick up practical tips from those who have done this before.
  • See how others handle CX by joining our Tribe community.  Here you can swap stories and see the latest thinking and trends from others passionate about CX.

Included in your subscription price, you also get 2 extra TribeCX Buddy Passes for anyone in your company to access the toolkits and tools.  (it’s the same as getting the TribeCX Base service without paying extra). A monthly update session with your CX Guide to monitor progress and priorities.

If you need more, don’t worry, we are here to guide you through your CX journey if you need us. Add on TribeCX Boost.  

TribeCX Drive

Big CX plans?  TribeCX Drive is the right product for you.  We understand that CX is a business priority and you want maximum help to get you across the line.  With this in mind, we’ll give you access to all the great things in TribeCX Go & Jump, with added extras:  

  • monthly 1-hour coaching sessions on the topic you need most with our CX Guide.  
  • 3 TribeCX Buddy Passes for your colleagues to access the toolkits and tools.  (TribeCX Base service without paying extra).

If you need more, don’t worry.  We are here to guide you through your CX journey.  Add on TribeCX Boost.
 
TribeCX Boost

Extra support is always available from our CX Guides.  Do you need help in talking through your roadmap?  What about support to get your management team on board with your CX journey?  No matter what area of support you need or which product you subscribe to, at any time you can add TribeCX Boost. Each pack gives you 6 x 1-hour sessions (phone/webex) with an experienced TribeCX Guide.

 

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Free assessment

What is your CX capability score? Takes minutes, instant results.

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The Toolkits

How-to practical tools from journey maps to metrics.