With over 25 years of customer experience leadership with brands like AT&T and Sysco, I have led transformations to embed customer and employee engagement with definable business benefit.
I am currently CEO for the Customer Experience Professionals Association, and founder of Customer Experience Catalysts, a customer experience excellence consultancy.
I hold an MS in Psychology and an MBA. I’m also a Certified Customer Experience Professional (CCXP), a CXPA CX Expert, and NPS, Voice of Customer and Customer Experience Management certified.
1. Ability to translate CX strategy into tactical, operational activities that achieves business goals
2. Strong communication and people skills engages support with people across all levels in the organization
3. Creates positive change and fosters innovation for the customer experience