Creating a customer-led legacy, best practice in aligning CX vision

Aug 30, 2018

This month our fireside practitioner chat is with respected CX leader, Mark Oliver, who shares how he built the customer experience practice at Penske Truck Leasing, enabling it to become a USD6 billion business with experience at the heart of their proposition.  In this exclusive conversation with TribeCX, Mark answers how to:

  • secure leadership support for CX
  • differentiate B2B with CX
  • inspire internal action around a CX vision

Watch here to learn more

 

 

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