Whitepaper

New study for insurance industry linking CX maturity directly to key business ratios

Aug 01, 2018

Breaking new ground, TribeCX partnered with ACORD, the global standards body for insurers and TMD, a CX marketing services agency, in a study to understand which CX capabilities provide the strongest link to business performance. The study focused on the insurance sector but additional analysis reveals the findings are equally relevant across all sectors.

Study highlights

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