Digital engagement is one of the most efficient ways to progress in your CX. But how do you make sure you are giving your customers the experience they want? TribeCX advisors, Tim Hughes and Brad Smith, discuss how to accelerate the delivery of the ideal customer experience using digital engagement.
TribeCX CEO David Hicks talks with Dave Mingle, former CX lead at GM and Mark Harrison, former CX lead at Shell who share their tips on looking back over the past year, and what to do for the next year for CX success.
Listen to CX experts from Shell and LadbrokesCoral talk about the role that technology plays in CX.