News Story

How to Map Content to the Digital Customer Experience

Nov 02, 2016

Are you offering your customers the best customer experience you can? How can you make sure you’re playing your trump card each time they interact with you? When is come to the digital customer experience, knowledge is power.  

This article by IBM explores the importance of knowing your digital landscape, mapping your content and building a top-quality experience for customers.

Servicing a Lifetime, Not a Transaction

Oct 18, 2016

Around 9:30pm for the past 4 years, my wife and I have heard the Disneyland fireworks. The booming call reminds us of the rolling thunder from our Florida childhoods. Memories of summer storms mix with memories of Disney World, and it always gives us warm feelings. But how does Disney do that? How is it that something so personal, and central to my core is connected to an international conglomerate corporation with a market cap of over $169 million?

Pages

Free assessment icon
Free assessment

What is your CX capability score? Takes minutes, instant results.

Toolkit icon
The Toolkits

How-to practical tools from journey maps to metrics.